Job Information
Continental Warranty Expert APAC OEM in Su Zhou Shi, China
The Warranty Expert is responsible to support the warranty management process for OESL with major focus on APAC customers. These activities include evaluation and negotiation of relevant requirements, field monitoring and warranty cost negotiation in alignment with international standards, customer requirements and strategies of the ContiTech Deutschland GmbH and Continental AG
Major tasks and responsibilities:
Support collection, evaluation and communication of customer warranty data (external and internal data)
Support Field Monitoring for assigned customers
Drive negotiations of warranty cost with assigned customers
Support Warranty contract review
Support Warranty Management related Trainings
Support alignment of test plans with customers
Support follow-up of customer warranty requirements
Bachelor's Degree or similar, alternatively more than 5 years working experience in automotive business with direct OEM customer contact, ideally with additional business skills
Detailed knowledge of regional warranty requirements (e.g. Field Failure Analysis, Recall Procedures, Field Monitoring, …)
Basic knowledge of data management and related IT tools
Basic technical knowhow of CT OESL products
Basic knowledge of IATF requirements
Basic understanding of Legal requirements
Ability to transfer statistic knowhow into technical problem solving
Good communication and negotiation skills
Fluent in English and local language of assigned customers (written and spoken)
All your information will be kept confidential according to EEO guidelines.
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