Job Information
Continental Continental Cooperation Portal Support (m/f/d) - REF59384Y in Regensburg, Germany
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets.
The Automotive group sector comprises technologies for passive safety, brake, chassis, motion, and motion control systems. Innovative solutions for assisted and automated driving, display and operating technologies, as well as audio and camera solutions for the vehicle interior, are also part of the portfolio, as is intelligent information and communication technology for the mobility services of fleet operators and commercial vehicle manufacturers. Comprehensive activities relating to connectivity technologies, vehicle electronics and high-performance computers round off the range of products and services.
Responsible for ensuring the availability and continuity of the Continental Cooperation Portal. The Continental Cooperation Portal is a platform used for multi-party software development and Integration
Being the initial contact point for all users of the portal, internal and external. The incoming issues must be documented and if possible, resolved. If quick resolution is possible then the issue should be forwarded on to the development team for deeper analysis and resolution
Responsible for fulfilling the defined KPI’s of the service. This is a 1st and 2nd level support position
User documentation, Knowledge Base Articles and How to’s should be created and maintained
Regular feedback meetings with the development team to identify reoccurring issues or improvement potential
System performance monitoring and feedback on user experience
Academic degree in Information Technology (Master) or comparable qualification
Long Term professional experience in Information Technology or comparable
Understanding and experience of ITIL processes and tools
Experience in a support role
Generic user management and role concepts
Software development tools such as Jira, Confluence, Artifactory, Jenkins, Github, Grafana etc…
MS- Windows, Linux, Microsoft Office
Excellent English and Basic German written and spoken (optional: Korean, Japanese, Chinese)
Good communication skills, experience in writing documentation for different purposes (ex. Users, admins, etc.),
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
Training opportunities
Mobile and flexible working models
Sabbaticals
and much more...
Sounds interesting for you? Click here to find out more. (https://www.continental.com/en/career/working-at-continental/benefits/)
Ready to drive with Continental? Take the first step and fill in the online application.