Job Information
Continental Service Manager Group Functions IT in Porto, Portugal
Implementation of service management processes based on ITSM/ITIL framework aligned with Continental's overall ITSM approach
Acting as an internal consultant for ITSM topics
Providing training of service management topics
Reporting about the operation and quality level of the processes and IT services to the management
-Responsible for the realization of ITSM targets defined on division/ group /business sector level
-Planning and support of the ITSM process rollout
-Verification and insurance of the service and process quality based on the ITSM principles
Project participation in GF projects to ensure Service Design & Service Transition
Collaboration in functional/virtual ITSM / SM team on GF and Group IT level
Improvement of IT reporting (e.g. Power BI)
Development of relationships and communication with stakeholders, customers, and key users
Development and adjustment of Group Functions IT Internal Control System
Give guidance and templates for GF IT standards, instructions, controls
Ensure compliance with Continental House of rules policies via checks (e.g. technical implementation)
Substitution of other Service Managers in case of absence
University Degree in Computer Science, Business Administration, Business Informatics or similar educational background;
profound IT Service Management skills and ITIL knowledge required;
at least 2 years of work experience in IT Service Management;
basic knowledge in IT Project Management, fluent English (written and spoken),
If you meet the requirements you will hear from us in 15 days
Ready to drive with Continental? Take the first step and fill in the online application.