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Continental Vitesco Technologies Customer Service Engineer (CSE) , (m/f/diverse) in Chatham, Canada

Vitesco Technologies Customer Service Engineer (CSE) , (m/f/diverse)

Chatham, ONT


Job Description


Acting as the responsible technical expert for the assigned Customer locations as initial Customer contact. Handling and processing of 0-milage defects and if applicable for warranty field returns. Provides support to Vitesco Technologies BU’s / Plants regarding sorting/re-flash actions, pre-analysis of return parts and activities also in the launch phase to minimize costs and quality issues.

Advanced - additional to base required:

Responsible to coordinate and supervise third-party service providers to support the control / sorting / re-flash activities on side at (multiple) Customer locations.

Expert - additional to base and advanced required:

Monitoring and evaluation of Customer specific warranty information and if applicable negotiation of

technical warranty factors.

Leading a Team of Customer Service Engineers.

Job Requirements


  • Establishes a trustful relationship with the Customer Plant’s Quality organization, engineering, line operators, logistic departments and Customers service organizations.

  • Manages the assigned Customer locations with proactive visits at a frequency agreed with the customer.

  • Operates as the direct contact and person to Customer complaints (not necessarily on site).

  • Provides feedback according to Customer requirements and timing to the manufacturing plants and if applicable to the BU’s regarding quality/manufacturing issues.

  • Performs joint pre-analysis / pre-selection of parts at the Customer location / warranty centers, supports activities to reduce number of part returns and the related costs.

  • Responsible to coordinate the transfer of return parts from the Customer location / warranty center to the appropriate Vitesco production location and, if applicable, registers complained parts in the VQTS system.

  • Responsible for the coordination of sorting, rework or re-flash actions at the customer facilities and implementation of immediate actions to minimize potential Customer disruption and related cost.

  • Support of product changes, customer plant trial runs and safe launch activities at Customers facilities.

Advanced - additional to base required:

  • Coordinates and controls the activities of third-party Service providers in alignment with the Customer and the involved Vitesco BU’s for control / sorting / re-flash activities.

Expert - additional to base and advanced required:

  • Systematic internal and external analysis and reporting of field data and KPI’s to trigger appropriate activities to contain field issues and the implementation of corrective actions.

  • Negotiation of rates, parameters and if applicable technical factors and/or cost share with the assigned Customer.

  • Management and coordination of a Customer Service Engineer Team across multiple Customer locations within a assigned region


  • Expert knowledge of automotive technology

  • Fluent English (written and spoken)

  • Driving licence (Passenger Car)

  • Very good PC knowledge (MS Office, VQTS)

  • Knowledge of Customer specific and Automotive - analysis tools ( e.g. CAN, OBD )

  • Several years of Work experience

  • Ability to work remotely

  • Customer experience

  • Graduate in automotive engineering, mechanical/electrical engineering or equivalent education as a technician, ideally with additional business skills

Advanced - additional to base required:

  • Supervision and coordination skills

  • Experience with structured Problem Solving

Expert - additional to base and advanced required:

  • Negotiation and presentation skills

  • Experience in Leading People

Some travel may be required. Valid passport is required.

Please be advised immigration and relocation support are not offered for this position.

Job Type


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About Continental

Vitesco Technologies offers efficient and clean powertrain technologies. The focus is on intelligent systems and components for the electrification of vehicles as well as electronic control systems, sensors, actuators and exhaust aftertreatment solutions.

Job Category

Engineering, Quality




Vitesco Technologies